Recently, after being a Tesla Model 3 owner for couple of months, I encountered a critical moment that I can not fix the issue myself by do some Google search like the black screen one — I got a flat fire and need to get it fixed quickly!
As a result, it was fixed within 2 hours with the super efficient Tesla’s mobile service, I was stunned and highly impressed as a customer! Because I know if this happened to any other brand of luxury cars, it can easily take couple of days:
- The dealer or tire shop need to get your car towed to their place
- Order the tire if they don’t have it in stock
- Replace it and notify you
- Finally you drive there with the loaner car and get it back.
Here is what actual timeline based of my 2hour fix by Tesla’s mobile service:
So Tesla really tried so hard to re-invent almost everything about a car incl.
- Power source: Electricity replaced gasoline
- Connection: Always connected via built-in SIM card
- Sales: Direct-sales replaced costly middle-man dealers
- OTA: Over The Air software update (avg. once a month)
- Service: They come to you and get it fixed so quick, instead saves tons of time, effort and money as a result for consumers and themselves.
After the fix, I chatted about 10min with the technician, learnt another shocking fact — he is a full-time Tesla employee for 6 years, he got company swag like the cool and simple black T-shirt, as well as stock based compensation, he switched to this role 6 months ago with great training by the company, and mostly importantly he is happy and proud to be part of Tesla family!
All these made me a loyal and happy Tesla customer, and I believe with growing happy and loyal customer base, Tesla’s miracle of success has just started! Go Tesla, Go Elon!
